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Accessible Banking Services for Vision

Vision services and resources

Screen readers

Screen readers are software programs that convert text, buttons, images and other screen elements into speech or braille. For the best experience on our website and mobile app, we recommend these screen reader and web browser combinations:

Mobile devices

Apple devices (iPad/iPhone)
  • Mobile app: VoiceOver
  • Website: VoiceOver + Apple Safari
Android devices
  • Mobile app: TalkBack
  • Website: TalkBack + Google Chrome

Desktop computers

JAWS + Google Chrome or Microsoft Edge

Other ways to improve your experience on our website

  • Keep your technology updated

    Use the browsers we recommend, as well as the last versions of assistive technology, operating systems and the Bank of America app.

  • Use quick access links

    When possible, we use skip links at the top of the page or screen so you can navigate to the specific sections you want.

  • Navigate by headings

    We structure complex content with headings. Skim content or jump to a specific topic through heading navigation.

  • Customize your browser settings

    Most browsers and devices allow you to increase font sizes, enable magnification and turn on high contrast for optimal reading. Typically, you can make these changes in the Settings area of your browser.

Accessible documents (screen reader-formatted PDFs)

Bank of America Online Banking

Log in to your account, then go to the Accounts tab. Select Statements & Documents, then choose the Enable screen reader formatted-PDFs link on the right side of the page.

Bank of America mobile app

Turn on your screen reader, then log in to your account to automatically enable accessible PDFs.

MyMerrill

Turn on your screen reader, then log in to your account. Select your name in the Navigation drop down menu, then choose Help & Support, then Change display settings. Then, choose Access PDFs using a screen reader. For more information, contact your financial advisor.

Merrill Edge

Turn on your screen reader, then go to Help & Settings. Under Account Preferences, select Set Display Preferences. Then, under Display Settings, choose Access PDFs using a screen reader.

Private Bank

Log in to your account, then go to the Accounts tab. In the drop down menu, select Statements. Under Related Links, choose Enable screen reader-formatted PDFs. In the pop up window, choose Yes to turn on accessible documents. For more information, contact your financial advisor.

Mortgage loan documents

Certain mortgage origination packages are available in the Home Loan Navigator

Mortgage servicing communications (such as monthly billing and escrow analysis statements) and other important informational letters are available in Online Banking

Mortgage modifications and other loan assistance solutions are available in the Home Loan Modification Status site. You can also contact your client relationship manager or call mortgage customer service at 800-669-6607.

All important communications, including notifications that a letter or document is ready for viewing, are available in an accessible format in Online Banking. If you're not enrolled in Online Banking, you can request that we call or email you when we mail you a document.

Braille and large-print

We offer braille and large-print documents for personal and small business accounts (including checking, savings, credit card, brokerage and mortgage account statements}. To request this free service, visit a financial center or call 800‑432‑1000.

Braille/large-print sleeves

You can also request a braille or large-print sleeve for your credit or debit card to make it easier to find your card number. Visit a financial center or call 800‑432‑1000.

Raised-line and large-print checks

Order large-print checks that can be oriented by touch for your personal checking and line of credit accounts. The checks are available at no additional cost above the standard check order fee for your account. To order raised-line and large-print checks, visit a financial center or call 800‑432‑1000.

Other services

Reader services

You can have important bank or mortgage documents read to you through telephone banking or by contacting your local financial center or home loans office. Because location hours vary, please schedule an appointment requesting reader services. For more information, contact your local financial center or home loans office, or call 800‑432‑1000.

For mortgages and home equity accounts:

New loans (mortgage and home equity): 800-915-8026

Mortgage customer service: 800-669-6607

Home equity customer service: 800-934-5626

Way finding services

The Aira Communications location services app (not associated with Bank of America) provides on-demand visual information for the blind and low vision community. If you have an account with Aira, and use their services on your mobile device while visiting our financial centers, we will cover the cost.

Accessible ATMs

All our ATMs are voice-guided capable. As a Bank of America account holder, you don’t incur fees for withdrawals, transfers or balance inquiries at ATMs displaying the Bank of America name and logo. (Cash advance fees may apply to credit card accounts; please see your credit card agreement for details.)

All Bank of America ATMs are labeled with braille decals which enable the user to identify device locations on the ATM. Our ATMs deliver private spoken instructions in English or Spanish through a headset that plugs into an audio jack.

At our accessible ATMs, you can:

  • Get cash
  • Make deposits
  • Make transfers between accounts
  • Check account balances
  • Make credit card payments using cash or a check adatext
  • Set preferences including the ability to blank out screens for additional privacy

How to use accessible ATMs

  1. Any standard headset with a 3.5mm plug will work with our ATMs. You can use your own headset or request one from Bank of America free of charge. To request a headset, visit your local financial center or call 800‑432‑1000.
  2. After plugging your headset into the audio jack, you’ll hear a brief description of the ATM, including options to adjust headset volume and a complete device orientation for the ATM you're using.
  3. To begin a transaction, present your card at the ATM by inserting a physical card into the card reader, tapping a contactless card on the contactless reader or holding a mobile wallet with Bank of America debit card selected over the contactless reader. When instructed, enter your PIN. You’ll hear descriptions of the keypad and keys during your session based on the ATM model you’re using.

About the keypad

Bank of America ATMs have keypads you can use to respond to voice-guided prompts. Keypads consist of 16 keys: four across and four down. The keypad is a telephone-style keypad with a raised dot on the five and the number one in the upper left corner. The far-right side of the keypad contains a column of keys that will help you navigate through your transaction. You’ll hear descriptions of the keypad and keys during your session based on the ATM model you’re using.

Connect with us

Schedule an appointment

Mon-Fri 8 a.m. to 10 p.m. ET
Sat 8 a.m. to 6:30 p.m. ET

Find a location

Mon-Fri 8 a.m. to 10 p.m. ET
Sat 8 a.m. to 6:30 p.m. ET

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If you have questions,
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