Online Privacy FAQs

Yes. The Consumer Privacy Notice describes how the company collects, shares and protects personal information about customers to conduct business. This notice applies to all Bank of America customers and their account transactions and other activities performed online as well as offline. Additionally, our Online Privacy Notice explains how we manage the privacy and security of personal and other information collected online about you. We encourage you to learn more by reading our Online Privacy Notice.

Yes, cookies allow us to remember you, to enhance your experience on our site and to offer you relevant products and services. We use cookies to facilitate site navigation, to monitor responses to our advertisements, and to continually improve our website design and functionality for our account holders and visitors. You can access the Cookie Policy on the attached link.

Yes, you can remove cookies by utilizing a third-party program such as Chrome™ browser settings to block the cookies. If you choose not to accept cookies you may not be able to access and use all or part of the site services that are offered. You may not receive advertising or other offers from us that may be relevant to your individual interests and needs.

Yes, Flash objects are used as part of our solutions for online authentication to help us recognize you and your device when you come back to our site. We also use Flash objects to determine your browser type and version of Adobe^® Flash^® to view our demos and tutorials with moving content.

Yes, but if you choose to delete Flash objects from our sites, you may not be able to access and use all or part of the website or benefit from the information and services offered. By right clicking any Flash content, you can access local storage settings for a particular website, and reduce the locally stored content to 0, deleting any data the site has previously added to your computer and preventing future storage.

Relationship-based advertising helps us provide you with information about products and services you might find interesting and useful. These advertisements and offers are based on the type of relationship you have with us, for example: If you're a checking customer, we might present you with a special offer for reordering checks.

Online behavioral advertising helps us provide you with information about products and services you might find interesting and useful. Here's how it works: We gather information about your online activities, such as the searches you conduct on our sites and the pages you visit. This information may be used to deliver advertising on our sites as well as offline (for example, by phone, email and direct mail) that's customized to meet specific interests you may have.

Bank of America participates in the Digital Advertising Alliance (“DAA”) self-regulatory Principles for Online Behavioral Advertising and uses the Advertising Options Icon layer on our behavioral ads on non-affiliated third-party sites (excluding ads appearing on platforms that do not accept the icon). Ads served on our behalf by these companies do not contain unencrypted personal information and we limit the use of personal information by companies that serve our ads. To learn more about ad choices, or to opt out of interest-based advertising with non-affiliated third-party sites, visit Your Ad Choices layer powered by the DAA or through the Network Advertising Initiative's Opt-Out Tool layer. You may also visit the individual sites for additional information on their data and privacy practices and opt-out options.

Please note that if you opt-out, you may still receive untailored online advertising from Bank of America. Opting out from a specific third-party site means that the ads you receive will not be tailored based on your choices or behavior. Remember that your browser must be set to accept cookies. For opt-outs to work, if you clear your cookies you will need to opt-out again.