Contact us from outside the U.S.

If your card has been lost or stolen, contact us immediately by calling collect: 315.424.4022 from outside the U.S. or 800.432.1000 domestically (Mon–Fri 7 a.m.-10 p.m. or Sat–Sun 8 a.m.-5 p.m., excluding holidays; all times ET). You can also log in to Online Banking and request a replacement card.

If your card is in your possession but is being declined or not working at an ATM, sign into Online or Mobile Banking and make sure you have sufficient funds or credit available to cover your transaction.

If your card is not working due to being blocked for suspicious or unusual activity, you may receive a text, email and/or notification when you sign into Online or Mobile Banking. Upon signing in you may be asked to verify recent activity to ensure your card information has not been compromised.

Check the network: You can use your Bank of America debit card or ATM card anywhere you see the CIRRUS symbol. In addition to CIRRUS, you can use ATMs with the MasterCard or Visa symbols. The symbol on the front of your card will indicate if your card is MasterCard or Visa.

Find the nearest MasterCard/CIRRUS ATM layer
Find the nearest Visa ATM layer

If you're unable to use a foreign ATM, you may be able to use your debit card or ATM card to withdraw funds at a local bank.

You can calculate exchange rates for foreign currency on our website.

You can search country-specific information such as travel restrictions and public announcements issued by the U.S. government.

Some countries may require that you enter an international access code or + from any mobile phone prior to entering a country code, area code and phone number. If you are outside the U.S. and are having trouble making an international call using 1, the area code and the phone number, we suggest adding the international access code first and trying your call again. (Example: Europe’s international access code is 00 or + from a mobile phone, so to make an international call to the U.S. from Europe when an access code is required you would dial 00, 1, area code, phone number.) You can find your country's international access code using most online search engines.